And while the law of competition

And while the law of competition

may be sometimes hard for the individual,

it is best for the race, because it ensures the survival

of the fittest in every department.
- Andrew Carnegie -

A cardinal principle of Total

A cardinal principle of Total

Quality escapes too many managers:

you cannot continuously improve interdependent systems

and processes until you progressively perfect interdependent,

interpersonal relationships.
- Stephen Covey -